Hi Amy, please contact our customer service department to better assist you: [email protected]
Through the years weve learned that it takes dedication and some innovative thinking to ensure a truly gluten free product. We built a dedicated and completely separate Gluten Free Facility with specialized equipment to ensure our gluten free products maintain their purity. Only gluten free products are milled, mixed, and packaged in this facility and our machinery is never exposed to non-gluten free products.
We test every incoming delivery of product using the enzyme-linked immunosorbent assay (ELISA) test - ensuring that every product is less than 20 ppm of gluten. Product received at the mill is tested upon arrival and then placed on hold until results are given. After we receive confirmed results that the product tests below 20 ppm it is only then accepted into our dedicated Gluten Free Facility. In addition to testing upon arrival, we test product during processing and after processing, holding each time until results are given. We value your health and trust in our gluten free products!
Beginning in 2019, we also offer some products that are certified gluten free by theGluten-Free Certification Organization, a branch of theGluten Intolerance Group. You can identify these select products by the GFCO logo on the product packages. Other Bobs Red Mill gluten free products will continue to be tested and confirmed gluten free per our strict gluten free protocols. You can identify these products by the red GF logo and the gluten free testing statement on the product packages.
Our commitment to quality begins at the source but extends into your kitchen and beyond. We thank you for trusting us with your health.
More questions? Our Customer Service team is happy to help.
Hi Amy, please contact our customer service department to better assist you: [email protected]
Hello--I'm about to order some Oat Bran. Can you please tell me why the Organic product has 6 gm protein and more fat, compared to the non-organic type that has 7 gm protein and less fat?
Thank you,
Barbara Burgelin
Hi Barbara! Please email [email protected].
Hi there! Our bagged oats are all one simple ingredient: whole grain oats. You can check the ingredients for all of our products here on our site!
I am trying to avoid arsenic and heavy metals - do you test your gluten free flour for heavy metals? I’m specifically concerned about the rice flour. Thanks!
Hi Alison! Please email [email protected] for assistance.
What tree nuts are in the facility that makes your flaxseed meal? My kids have allergies, so I am wondering if it will be safe for them. Thank you!
Hi there! Our Conventional Facility processes almonds, cashews, coconut, hazelnuts, macadamia nuts, pecans, sesame seeds and walnuts. Our Gluten Free Facility processes almonds, cashews, coconut, hazelnuts, macadamia nuts, pecans, sesame seeds and walnuts.
I always avoided Bob’s GF flours because I believe they used to be labeled as manufactured in a facility with tree nuts. Lately I have noticed that most of the GF products no longer contain a statement regarding presence of tree nuts in the processing facility. Though when I read the responses to the comments/questions, it seems like there is indeed processing of allergens like tree nuts. Why the label change if in fact allergens are still present in the manufacturing line?
Hi Hannah, our labels are updated to stay in line with FDA labeling requirements. If you have more questions, please contact us directly at 1-800-349-2173 or [email protected]
On your organic gluten free oats it doesn’t not say on the packages “manufactured in a facility that also processes nuts” but on your other products it does say this. Does this mean that the organic gluten free oats are made in separate lines and or separate facility then your other products? My daughter has a nut allergy so trying to decide if these are in fact ok to give her.
Hi Paige, our labels have been updated to be in line with FDA guidelines. Any product that contains a top 8 allergen will be clearly marked on the label, like "CONTAINS: tree nuts (almonds)"
Our Gluten Free Facility, where our Gluten Free products (like Organic Gluten Free Rolled Oats) are processed and packaged, processes almonds, hazelnuts, cashews, coconut, macadamia nuts, soy, oats, sesame seeds, and corn ingredients – it is peanut free.
The facility follows Good Manufacturing Practices (GMPs) and follows allergen control strategies to minimize the potential cross contact of food allergens. These practices include, but are not limited to: HACCP training, separation of like materials, and sanitation. Despite these precautions, we are unable to guarantee that cross-contact has not occurred because of airborne and proximity issues and because our products run on shared production lines.
If you have more questions, please email us at [email protected]
Hi Alan - Yes, the oils are removed from the soybeans using hexane. During the processing, hexane is then removed from the final product.
Hi, Are your gluten free flours (e.g. 1-to-1 gluten-free flour blend and millet flour) free from possible cross-contamination with sesame, tree nuts, and peanuts?
Hi David - Our Gluten Free Facility, where our Gluten Free products are processed and packaged, processes almonds, hazelnuts, cashews, coconut, macadamia nuts, soy, oats, sesame seeds, and corn ingredients – it is peanut free.
The facility follows Good Manufacturing Practices (GMPs) and follows allergen control strategies to minimize the potential cross contact of food allergens. These practices include, but are not limited to: HACCP training, separation of like materials, and sanitation. Despite these precautions, we are unable to guarantee that cross-contact has not occurred because of airborne and proximity issues and because our products run on shared production lines.
Hi Tom - our Customer Service is happy to help with that. Please reach them directly at [email protected]
Hi, My son is allergic to peanuts and some tree nuts (almonds, cashews, pistachios, pecans, brazil nuts, and walnuts), but he is not allergic to hazelnuts. I would like to use your hazelnut flour for him, but want to ensure that there is not cross contamination with other tree nuts in your facility when producing this flour.
We ask that you contact customer service directly about this. They will be able to answer your questions fully. You can reach them at 800-349-2173.
For those of us looking for smoothie additives, do you do any bacterial pathogen testing on your products (like potato starch)? Specifically I would be most concerned about Salmonella enterica (commonly found in raw flour) and Bacillus cereus.
Hi Amanda - our Customer Service team is best equipped to answer this type of question. Please email them at [email protected] for more information.
Hello, can you tell me if any Bob's red mill products contain cashews, pistachios, pine nuts or macadamia nuts? Those are the types of tree nuts I'm allergic to but I don't see a list anywhere that includes which nuts are processed in products available in Canada. I am concerned about cross contamination of only select tree nuts. Thanks
Hi Karen - Cashews, pistachios and macadamia nuts are present in some of our facilities. In our efforts to minimize the potential cross contact of food allergens, our facilities follow Good Manufacturing Practices (GMPs) and employ allergen control strategies. These practices include, but are not limited to: HACCP training, separation of like materials, and sanitation. For information about specifics products, please feel free to contact us at 1-800-349-2173 and we are happy to offer additional assistance.
Hello,
I have an allergy to almonds. I am interested in trying your cornmeal. What all is done to ensure there is no cross contamination? Thank you
Hi Erin! Our facility follows Good Manufacturing Practices (GMPs) and follows allergen control strategies to minimize the potential cross contact of food allergens. These practices include, but are not limited to: HACCP training, separation of like materials, and sanitation. If you have a concern about a common or uncommon allergen and that ingredient is used in one of our facilities, it is possible for cross contact to occur. If you need more information regarding allergens, please feel free to contact us at 1-800-349-2173 and we are happy to offer additional assistance.
Do you happen to know if other companies abide by these same "Good Manufacturing Practices" also? Are they FDA regulated? Or did Bob's Red Mill create them? Also, if they originated with the FDA, do you happen to know if flushing the first 20 pounds of product when a new product is introduced is part of the GMP, or does is that just an extra step that your company takes as a precaution?
Hi Bev - Current food good manufacturing practices (GMPs) are published in Title 21 of the Code of Federal Regulations, Part 110 (21 CFR 110). GMPs describe the methods, equipment, facilities, and controls for producing processed food. As the minimum sanitary and processing requirements for producing safe and wholesome food, they are an important part of regulatory control over the safety of the nation's food supply. GMPs also serve as one basis for FDA inspections. (More info here on the FDA website)
The flushing of product is a part of the Bob's Red Mill Allergen Program. It's common practice for dry facilities like ours but is not enforced by the FDA or any other regulatory agency. It is a step we at Bob's Red Mill do to help ensure the product changeovers are completed in a safe manner and to prevent cross contamination.
I just learned that sorghum can be dangerously high in nitrates depending on growing conditions do you test your wholesorghum and flour for nitrate levels?
Hi Linda - all of our Sorghum is grown in the USA. For more information please contact our Customer Service team at [email protected] - thanks!
Hello,
I have been researching a new protein powder to add to my smoothies. I have read how soy protein utilizes Hexane in its manufacturing process, so I’d like to avoid it. I came across Bob’s Red Mill Pea Protein powder. It sounds like a great option for me because it doesn’t contain any additional unwanted ingredients or flavors.
In my hunt I also found another protein powder from another brand, Paradise Herbs ORAC-Energy Protein & Greens, Original Unflavored 16 oz. I chose this variety because of the added greens and it was on sale. However, upon receiving the item, I noticed a Proposition 65 Warning on the back describing how the lead from the soil contaminated some of the plants in the protein powder. However, I did further research on lead toxicity in crops and from what I understood is that only a trivial amount, if any, should be present normally. If there’s a higher level of lead toxicity, then there are other underlying problems that need be addressed.
Now for my questions. Does Bob’s Red Mill Pea Protein Powder contain traces of lead? Does it have a Proposition 65 Warning of which I should aware?
I look forward to for your assistance.
Thank you.
Hi Athena, this is a great question. Heavy metals are not added to our protein powders during processing; however due to growing conditions, heavy metals can be naturally occurring. Our protein powders are monitored on an annual basis and do not exceed the limits.
I have noticed a lawsuit against Bob red mil some products about exceeded levels of lead and cadmium.
And I have noticed prop warning on organic rye flour. Assuming you regularly check levels of lead and cadmium in that product, could you give a link or provide a document for the recent test results?